Contact Us

Questions about a piece or an existing order? Our Customer Care team can help with materials, sizing, care, delivery and returns.

Before You Order

Tell us the product name and the detail you would like to check. For sizing advice, include your measurement and the size or variant you are considering. If you need delivery for a particular occasion, contact us before purchasing.

Help with an Order

Include your order number, the email used at checkout and a short description of the issue. For a damaged, incorrect or incomplete delivery, include clear photographs of the item and packaging, and retain both while we review the issue.

Returns & Payment Security

Contact us for the correct return instructions before sending a parcel. The registered office is not a designated return address unless we specifically instruct you to use it.

Do not send full card numbers, security codes, passwords or one-time verification codes through email or the contact form.

What to Include in Your Message

• Product or sizing question: product name, selected option and relevant measurement.
• Delivery question: order number, destination country and tracking number if available.
• Return request: order number, item and reason; request within 14 calendar days of delivery.
• Refund question: order number and any refund confirmation you received.

Keep follow-up information in the same email conversation so we can review the full history of your request.