What to expect from checkout to delivery.
Order Processing
Orders are normally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays. If an issue affects dispatch, we will contact you using the details provided with your order.
Estimated Delivery
Standard shipping is estimated to take 7–15 business days after dispatch. This is separate from processing time and is an estimate, not a guaranteed arrival date. Destination, customs clearance, carrier capacity and local holidays may affect delivery.
Shipping Destinations & Costs
Available destinations, delivery services and shipping charges are shown at checkout after you enter your address. Any free-shipping offer applies only when displayed and its stated conditions are met. Contact Customer Care before ordering if delivery timing is important.
Tracking Your Order
For tracked shipments, tracking details are sent after dispatch. Allow time for the carrier's first scan to appear. Check your email and spam folder for shipping notifications.
Address Changes
Check your delivery address carefully before paying. If you need a correction, email service@welserd.com promptly with your order number. Changes cannot be guaranteed once an order is being processed or has shipped.
Delays & Missing Parcels
If the estimated delivery window has passed or tracking shows delivery but you cannot locate the parcel, contact Customer Care. Check with household members and the delivery location, and keep your tracking details. We will investigate with the carrier and explain the available resolution. These steps do not limit your applicable consumer rights.
Damaged or Incorrect Deliveries
Keep the item and packaging, and send clear photographs with your order number. We will review the issue and arrange an appropriate resolution. Do not pay for return shipping before receiving instructions.
Customs & Import Charges
Unless checkout states that duties or import taxes are included, destination authorities may charge them separately and the recipient is responsible for those charges. Customs clearance can extend delivery times.
Customer care: service@welserd.com
Delivery Details & Unsuccessful Attempts
Include the recipient name, full street address, apartment or unit number where applicable, postal code and any contact details requested at checkout. If delivery is attempted while you are unavailable, follow the carrier's instructions for redelivery or collection. Contact us if a parcel is returned to the sender so we can review the next steps and any applicable costs before arranging another shipment.
Orders for a Special Occasion
Allow for both order processing and transit. If you need an item for an event, ask Customer Care about the destination before ordering. We cannot guarantee a particular arrival date based only on the standard estimate.