Payment Guide

A straightforward guide to payment, currency and checkout support.

USD base currencyReview the currency and final total at checkout.
Checkout methodsUse a payment option offered for your transaction.
Original paymentApproved refunds return to the original payment method.

Available Payment Methods

Choose from the payment methods displayed at checkout for your order. Availability can depend on your location, currency, device and the payment provider. A payment method is available only when it is offered in your checkout.

Currency & Charges

The store's base currency is USD. Check the currency and final order total before confirming payment. Your bank or payment provider may apply currency-conversion or international transaction charges separately.

Authorizations & Confirmation

Your payment provider may request additional verification or place a temporary authorization on your account. A pending authorization is not necessarily a completed charge. An automated order email confirms receipt of your order; it is not a shipping confirmation.

If a Payment Is Declined

  • Check your billing address and payment details.
  • Complete any verification requested in checkout.
  • Ask your provider whether online or international purchases are enabled.
  • Use another payment method offered at checkout if needed.

If you see a pending charge without an order confirmation, check your spam folder and contact Customer Care before placing the same order again.

Refunds

Approved return refunds are processed within 5–10 business days after we receive the returned item, including inspection, and are issued to the original payment method. Bank and payment-provider posting times can differ from the time a refund is issued. For help locating a refund, provide your order number and checkout email.

Keep Your Details Secure

Enter payment information only in checkout. Never send full card details, security codes, passwords or verification codes to Customer Care.

Customer care: service@welserd.com
Phone: (866) 480-8679

Pending or Duplicate Charges

A pending authorization may appear before a payment is settled. If you believe you have been charged twice, contact us with your order number and the amounts shown. Do not send an unredacted bank statement or complete card details. Your bank can explain whether an entry is pending or completed.

Discounts & Final Total

Enter an applicable discount code before completing payment and check that it is reflected in the final total. Eligibility and exclusions follow the terms of the offer. If the total does not look right, contact Customer Care before paying.