Terms of Purchase

These terms explain the purchasing process and the policies that apply to your order.

Seller

WELSERD is operated by  (WANRAY LLC).

Before Ordering

Review the product's materials, dimensions, selected size or variant, price and delivery information. Images may appear different because of lighting or screen settings. Ask Customer Care about any important detail before ordering.

Orders & Confirmation

Items in a cart are not reserved. Completing checkout submits your order. An automated email acknowledges receipt and is not a dispatch notice. Orders are subject to payment authorization, stock availability and verification. If we cannot fulfill an order, we will notify you and refund any payment collected for the cancelled items through the original payment method.

Price & Payment

The store's base currency is USD. Review the currency, product prices, shipping and displayed taxes in the checkout total. Only payment methods offered in checkout are available for your transaction. Banks and payment providers may apply separate conversion or international transaction fees. Import charges may be payable on delivery unless checkout states they are included.

Changes & Cancellations

Contact us promptly with your order number and checkout email. We will check whether changes or cancellation remain possible. They cannot be guaranteed after processing or dispatch, without affecting any mandatory cancellation rights.

Processing & Delivery

Orders normally take 1–3 business days to process after payment confirmation. Standard shipping is estimated at 7–15 business days after dispatch. These are estimates, not guaranteed arrival dates. Available destinations and delivery charges are shown at checkout. The Shipping page explains tracking, customs and delivery support.

Returns & Refunds

Request a return within 14 calendar days after delivery. For change-of-mind returns, items must be unworn, unused and unaltered with their original packaging and components. Worn or inserted earrings are excluded for hygiene reasons. Contact us for return instructions before mailing anything.

Customers pay change-of-mind return shipping. Original shipping charges are not refunded for these returns unless required by applicable law. For faulty, damaged or incorrectly supplied goods, we cover reasonable return shipping when required; contact us first to arrange the method. No restocking fee is charged.

Approved refunds are processed within 5–10 business days after receipt of the returned item, including inspection, to the original payment method. Banks and payment providers may require additional posting time. The Returns page provides the full process.

Problems with an Order

For missing, damaged or incorrect items, contact Customer Care with your order number and supporting photographs where possible. Retain the item and packaging while the issue is reviewed.

Consumer Rights

Nothing in these terms or the related policies limits rights that cannot lawfully be excluded. Mandatory consumer protections take precedence over any inconsistent provision.

Product Availability & Errors

If a stock, pricing or product-information error affects your order, we will contact you to explain the issue and the available options. Any change requiring your agreement will be presented before we proceed. You will not be required to accept a substitute product without your agreement.

Order Support

Keep your confirmation and delivery details for reference. When contacting Customer Care, use your order number and the email address entered at checkout. Do not send passwords, card security codes or one-time verification codes.